Refund policy

 

REFUND & RETURN POLICY

DATE OF LAST UPDATE: July 17th, 2025

If you are unsatisfied with your product for any reason you will have 30 days from the date of delivery to return the product and request a refund.

To be eligible for a return, your item(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.

You must contact us at info@keldco.com to request and receive an return authorisation within 30 days of receiving your order.

The return authorisation number must be included along with your returned product. Once an RMA is received please return the item and email us back with the RMA and the tracking number so we can track your return.

Refund Processing

Once your return is received and inspected, we either approve or reject your request. You will receive a confirmation email of the outcome.

If your request has been approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-7 days.

If you haven’t received a refund yet, please contact your bank. There is often some processing time before a refund is posted. If you need further assistance, please contact us at info@keldco.com

Please note: If you return the Product to KeldCo without a return authorisation from KledCo or without all parts and accessories originally included with your purchase, KeldCo retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.

Faulty Items

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@keldco.com and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 30 days from the date of delivery.

Please note:

• Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are non-refundable.
• Return shipping costs are at the customer’s expense.
• Any loss or damage to the returned product(s) while in transit back to us is the customer's responsibility.

 

Still, have questions? Contact customer service at info@keldco.com or call us (07) 3113 9376

Emporium Hut, Bundall, QLD, 4217