Shipping policy

SHIPPING AND DELIVERY POLICY

DATE OF LAST UPDATE: 29th September 2026


OVERVIEW 

This Shipping and Delivery Policy governs:

  1. the shipment and delivery of products purchased from us from our website (“Site”); and
  2. outlines available shipping options, estimated delivery timeframes, shipping costs and the responsibilities in relation to the delivery process for products purchased from our Site.    

The Site is operated by Keld & Co Pty Ltd (ACN 656 435 568, ABN 85 656 435 568) (“we”, “us”, “our”). 

“You” means any person who accesses or uses the Site, purchases goods or services from us, creates an account, or otherwise uses our goods or services.

By accessing or using the Site, or by purchasing goods from us, you agree to be bound by this Shipping and Delivery Policy, our Terms of Sale and Website Use, our Privacy Policy and our Returns and Exchanges Policy, each of which is incorporated by reference. This Shipping and Delivery Policy, the Privacy Policy and the Returns and Exchanges Policy documents supplement the Terms of Sale and Website Use document and should be read together. For further detail on these documents, please access the most up-to-date versions of these documents on our Site. If you do not agree to the Terms of Sale and Website Use and the supplementary documents, do not use the Site.

We ship our products worldwide from our warehouses in Australia and China.

Please allow 1 business day for your order to be packed and dispatched. You can track your order here:

https://keldco.com/apps/parcelpanel


AUSTRALIA

FREE shipping on all Australian orders over $60. 

Delivery timeframe: please allow 3 – 5 business days for delivery of your order once dispatched.

  • $5.99 shipping for Australian orders $59.99 and under.
  • FREE shipping for Australian orders over $60.


NEW ZEALAND


FREE shipping on all New Zealand orders over $140. 

Delivery timeframe: please allow 5 – 7 business days for delivery of your order once dispatched.

  • $7.99 shipping for New Zealand orders $139.99 and under.
  • FREE shipping for New Zealand orders over $140.


REST OF WORLD 

We also ship to destinations outside Australia and New Zealand. Shipping cost is calculated at checkout based on your delivery address, order weight and applicable courier, and will be shown before you pay.

Delivery timeframe: please allow 7-28 days for delivery once your order is dispatched, depending on the destination – this will also be indicated at checkout (where available).

Not all products may be available for sale or delivery to all countries (for example, due to local electronics, radio-frequency, or import restrictions on camera or recording devices). Where this applies, we will let you know before you complete your order.


TAXES & DUTIES

We ship all orders from our warehouses in Australia and China, so depending on where you live you may need to pay import duties, taxes or customs clearance fees on delivery. These amounts are set by the customs laws of your destination country, are outside our control, and are not included in our shipping charges.

If an order is returned to us because duties or taxes were not paid, we will refund the price of the goods, less our original shipping charge and the reasonable actual return-shipping and re-delivery costs we incur as a result (which we will itemise on request). We will not deduct any other cost beyond these.

Custom fees, duties and taxes on international orders are your responsibility as the customer.

WHO FULFILS YOUR ORDER

To get your order to you as quickly and reliably as possible, we work with a trusted third-party logistics partner who stores, packs and ships our products on our behalf. This means that while you are ordering directly from us, your product may be picked, packed and dispatched from a fulfilment centre operated by our logistics partner, rather than from our own premises. This does not change your order in any way. You are still buying directly from us, and we remain responsible for making sure your order reaches you in accordance with this Shipping and Delivery Policy and our Terms of Sale and Website Use. Our logistics partner simply helps us get it there.

We may change our fulfilment or logistics partners from time to time without notice. This will not affect your order or your rights under this Shipping and Delivery Policy.


DELIVERY INSTRUCTIONS

Where your order is shipped via a postal service or courier, you may be able to provide delivery instructions directly through the website, app or tracking portal of the postal service or courier (for example, authorising your product to be left at your premises without requiring signature or specifying a preferred safe drop location).

Providing these instructions is optional and is a service offered by the postal service or courier, not by us. It is your responsibility to ensure any delivery instructions you provide are accurate, appropriate for your premises and take into account the security of the delivery location.


RISK ONCE YOUR ORDER IS DELIVERED 

Once your product has been delivered in accordance with your delivery instructions (including left unattended at your premises without requiring signature or at a nominated safe drop location), or otherwise delivered to the address you provided, risk in the product passes to you. This means that, to the maximum extent permitted by law, we are not responsible or liable for any loss, theft or damage to your product that occurs after delivery, including where you have authorised the product to be left unattended.


INCORRECT DELIVERY DETAILS 

It is your responsibility to ensure the delivery address and other delivery details you provide when placing your order are complete and correct. If you notice an error in your delivery details, you must contact us at info@keldco.com or (07) 3113 9376 within one (1) hour of placing your order to request a correction. We will make all reasonable efforts to amend your order before it is dispatched, but cannot guarantee a correction can be made, including where your order has already been processed or dispatched. If you do not notify us of an error within one (1) hour of placing your order, and your order is delayed, misdirected or not delivered as a result of incorrect delivery details you provided, you accept that this is at your own risk. To the maximum extent permitted by law, we are not responsible or liable for any loss, cost or delay arising from delivery details you provided incorrectly, including any cost of reshipping or recovering your order, which may be payable by you.


YOUR RIGHTS

Nothing in this policy excludes, restricts or limits any guarantee, right or remedy you have under the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), including your right to receive your order within a reasonable time and your right to a remedy if a product is damaged in transit. If you are a consumer located outside Australia, you may also have delivery or other rights under the mandatory consumer protection laws of your own country of residence, which apply in addition to, and are not limited by, this policy.


If you have any questions, please contact customer service at info@keldco.com or call us (07) 3113 9376.